Summit on artificial intelligence

| | New Delhi

Allaying fears that Artificial Intelligence (AI) would replace humans in jobs, Vikram Jeet Singh, VP, KPMG, said: “Robotic Process Automation (RPA) is happening, there is no denying that. However, the robots can only do the recreative jobs without tiring. That will allow humans to focus more on value creation. Artificial Intelligence, for sure, is not going to take away all jobs”.

Singh was addressing the students of IIM Rohtak at a management summit organised by the institute at Chelmsford Club, Delhi. “Managers should focus on the core business and build the services around them. Uber’s core business is not aggregating cars but transporting a person from place A to B,” he continued.

The theme of the summit, Crossroads: Paradox of Choice, attempted to counter the idea that having too many choices is a good thing. The summit was attended by dignitaries from various industry sectors as well as the media.

Speaking on the revolution brought about by Reliance Jio in the telecom industry, Sanjay Maan, president, North and East region for Enterprise Business at Reliance Communications Ltd, said: “Till 2008, only four companies were operating in the telecom industry when the Government issued licenses to eight more companies. A price war ensued and by the time the market stabilised, Jio happened, resulting in a negative bottom line for all the competing companies ever since.”

Social media is becoming increasingly significant in the way people consume news. Pankaj Doval, senior editor at Times of India, was all praise towards this development. “The Press might have physical limitations; social media is now bringing to light the happenings even from the obscure places on the planet,” he said. When asked about the increasing space devoted to advertorials, Doval quipped, “I guess people love gossips”.

Himanshu Shekhar Mishra, editor, NDTV, Government Affairs, spoke about the challenges journalists face. “This is an age in which a journalist has to be correct every single time he chooses to cover news. A single snippet of wrong information and you lose the trust, not only of the audience who consume news but also of your whole office.”

Deepak Jindal, DGM, HCL, pointing out the importance of services, said: “The margin lies in after sales service and support and not only in the implementation. Don’t make a product, make it an experience.”

Pankaj Sharma, president and chief risk officer at Religare, stressing the importance of learning in Risk Management, said: “Learn from your own mistakes as well from others’ mistakes. Ask questions that can be answered in a binary form. There’s never only a single way to look at things.”

The summit was also attended by Rajat Mathur, director of strategy and operations at Deloitte; Vivek Ohri, senior principal with Accenture Consulting and Fela Chawngthu, sales and marketing leader at Adobe.

Director, IIM Rohtak, Dheeraj Sharma said: “The purpose of the summit is to facilitate increased interaction between the academia and the industry. This will help in bringing the curriculum in sync with the industry needs.”



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