Haryana Govt: Social media grievances tracker capable to resolve complaints in less than 24 hrs

| | Chandigarh
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Haryana Govt: Social media grievances tracker capable to resolve complaints in less than 24 hrs

Saturday, 01 July 2017 | PNS | Chandigarh

Haryana Government on Friday claimed that the social media grievances tracker, recently launched by the Government, has resolved grievances of people in less than 24 hours.

Quick action and fast-footed response within 24 hours to the short-term complaints received on social media grievances tracker, have proved it beyond an iota of doubt, and made social media users hail it as a milestone initiative, said a spokesman of Chief Minister’s Office.

He said social media users were not only getting their specific problems solved but were also securing such common facilities as repair of street lights, roads, driving licences etc.

The promptitude with which their grievances have been acted upon, cry for a parallel, he said.

Eliciting quick response to his tweets regarding discrepancy in the electricity bill and wrong meter-reading, a resident of Haryana, Swapnil Srivastawa said the issue got resolved within one day. He applauded quick action on his complaint.

Another citizen Vikas Yadav who tweeted regarding sanitation issues said the roadside areas were cleaned immediately after his tweet, said the spokesman.

Similar action was taken on a grievance tweeted by another person regarding garbage littered at a public place close to his residence, he said.

The spokesman said yet another complaint regarding a pothole on the road side tweeted by citizen Shivam Tripathi was also attended and resolved immediately.

In another tweet ruing delay in issuance of driving licence, citizen Kabir Walia got his driving licence with the personal intervention of the Deputy Commissioner.

He said that short-term complaints received from across the State are being redressed faster on this portal and quick and timely response has been applauded by the social media users.

They hail it as a milestone initiative in the interest of the common man for, people can now directly interact with the Chief Minister on the social media platform, the spokesman said.

Haryana Government had recently launched an integrated social media grievances tracker - Twitter and Facebook—for faster and real-time redress of grievances pertaining to different departments.

People can send short-term complaints directly to the Chief Minister’s Office through social media on twitter @cmohry and Facebook page. long-term complaints pertaining to different departments could be registered only with CM Window, the spokesman added.

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