With the aim to timely redress people's grievances, Chief Minister Yogi Adityanath has asked officials to strengthen the Janhit Guarantee Adhiniyam (citizen’s charter) so that the complaints are resolved within the prescribed time frame.
In a communication to additional chief secretaries, principal secretaries and secretaries, the CM said on Wednesday that a time-bound dashboard be created in each department to monitor the redressal of complaints.
"These dashboards should have details about total complaints received, how many of them have been resolved, and in what time. They should also mark defaulters after the lapse of stipulated time. These departmental dashboards should be integrated with the dashboard at the Chief Minister's secretariat so that the progress can be monitored at the CM's office too," Yogi said in his order.
He also asked the officers to give publicity to the Jan Sewa Kendras, e-district, Nivesh portals so that people may lodge their complaints and inquire about them online.
"Once these facilities are made available online and people are made aware of them, the middlemen culture will vanish and the problems of the people will be resolved in a transparent manner," the CM said.
He also said that the department should also upload the name of the appellate authority so that, if needed, people may contact him/her.
