In a bid to get connected with each and every caller to provide doorstep delivery, the Delhi Government has enhanced the strength of call centres for smooth operations. Fifty new operators were added, taking the total number of operators to 200 now. The AAP Government had launched the much awaited scheme on September 10 and on Wednesday (i.e. third day), the DSD call centers received more than 21,000 calls. The DSD delivery team had visited 223-households in Delhi till 5 pm on September 12.
On first day itself 2,728 numbers of calls were received out of which 1,286 were answered by 40 operators on 50 lines. The number of operators were increased after an increase in the number of callers. According to a senior official 80 lines were activate which were increased to 120 Tuesday.
According to an official statement of the Delhi Government, "With the back-end system, phone lines and operations, no call failed on third day, "though not all were answered as many of them were on waiting and the unanswered calls were being called back" .
According to DSD's database of third day, the total number of calls connected was 34,839. Out of these 8,275 calls were answered by the executive handling the call centre. "While rest of the calls were on waiting line and are being called back. SMS were sent to 18,913 callers whose calls were not answered and are in process of being called back," Delhi Government data quoted.
Notably, till 5.pm, the total number of unique numbers called back stood at 4,200. This is in addition to the 8,275 calls answered by the operators. However, the total number of appointments fixed for different services to be availed by the citizens of Delhi was 2,187 till 5 pm on September 12.
The call centre worked on Wednesday at an enhanced strength. The number of operators who handled the calls stood at 150 and phone lines were 200.
In addition, a web link has been created on Delhi Government websites which directs the user to a form for Door Step Delivery of Services.