The Ranchi Municipal Corporation (RMC) will soon start a dedicated ‘Call Centre’ to address the grievances of city residents. During the council meeting on Wednesday, a proposal regarding it was passed in the presence of ward councillors. The ‘Call Centre’ will be functional six days a week. On Sunday as well, the ‘Call Centre’ will be made serviceable for a limited time.
According to Mayor Asha Lakra, attempts will be made to complete the process of setting up the ‘Call Centre’ by December last week. “If things fall into place, the ‘Call Centre’ will start functioning from January 1, 2019. The ‘Call Centre’ will be operated from the RMC Office. Soon, a toll-free number will be released. The step will ensure transparency and accountability in the working of the Municipal Corporation. Hours of functioning too will be decided within a few weeks.”
The Mayor further stated that two resource personnel or RMC staffs will handle the complain cases at the ‘Call Centre’ either through online system or via registering complains through telephonic calls. Moreover, the Council members will accomplish major civic tasks with the monetary assistance of 14th Finance Commission. Proposal of as many as 100 schemes have been sent to the Commission.
The decision of procuring modern equipments was considered for cleaning the water reservoirs including other public places, apart from the purchase of hand trolleys including dustbins. Further, in a bid to increase the green covers within the municipal jurisdiction, the council has passed the proposal of constructing a park behind Jagannath Temple including other identified sites.
During the meeting, the ward councilors gave consent to start the work of giving facelift to the age-old Jaipal Singh Stadium. “In the first phase, re-carpeting of the main ground, construction of jogging track and installation of lighting will be completed,” said Lakra.
The ward councilors present during the meeting were instructed to complete the pending works of their respective ward, considering the priority, before the model code of conduct for the upcoming Lok Sabha (LS) election – 2019 is implemented from March last week.
“With the prime focus on streamlining solid waste management service including completion of deep-boring at the selected spots in the respective wards, all major projects must be accomplished by mid-march.
Also, instructions have been issued to keep an eye on the restoration work of water bodies falling under the jurisdiction of different wards,” said, president – RMC Standing Committee, Arun Jha.
