A 4-hour long technical snag on Delhi Metro’s Yellow Line between Qutub Minar and Sultanpur section left thousands of commuters trapped in train coaches or stranded on the Delhi-Gurugram road on Tuesday. As harrowed Metro passengers swarmed to the road for an alternative mode of transport, it had a spiral effect, ensuing in traffic snarls on the Delhi-Gurugram road.
“The passengers from two trains, one in the section between Qutab Minar and Chhattarpur and the other in the section between Chhattarpur and Sultanpur (at Chattarpur and Sultanpur), had to be deboarded,” said DMRC in its report.
About 5,000 Metro passengers were evacuated to the nearest station through the train tracks, said a DMRC official.
To evacuate stranded commuters, DMRC frequented train services between Samaypur Badli and Qutab Minar at every 3 minutes, and between Sultanpur and HUDA City Centre at every 8 minutes. DMRC also deployed 29 feeder buses to cover the missing Metro link between Qutub Minar and Sultanpur via Chhattrapur till the Metro train services were restored, said DMRC sources.
Soon after they were evacuated, harrowed Metro passengers took to Twitter to vent out their ire at Delhi Metro.
“We were locked in a metro coach with no AC... We were evacuated after 30 minutes,” tweeted Ish Chandra, who shared a picture of commuters walking on tracks towards another Metro station.
Questioning delay in repair and evacuation, Delhi Transport Minister Kailash Gahlot shot a show-cause notice to DMRC. He also asked why DMRC didn’t immediately inform the transport department and the passengers about the technical problem.
Responding to the Minister, a DMRC official said, “Two maintenance teams of DMRC, consisting of 16 technicians, were rushed to rectify the problem.”
The 48.8 km-long Yellow Line has 37 stations and has an average daily ridership of about seven to eight lakh.