The Ranchi district administration has begun with the exercise of interacting with people over teleconferencing to address complaints and problems. As many as 43 cases were addressed on Tuesday. The time slot for the interaction was from 11am-1pm and from 2pm-4pm.
In the first half, Land Reforms Deputy Collector (LRDC), Ranchi-Manoj Ranjan heeded to complaints related to land. “A total of 23 cases came. All the circle officers related to them have been asked to look into the matter and take immediate action to solve them. Queries about land tax, change in online norm from manual were the most common ones. Necessary directions and suggestions were given and people will also be informed about the action taken regarding their particular case,” Ranjan said.
In the second half, Seema Singh-District Land Acquisition Officer (DLAO), Ranchi solved problems regarding land transfer, land acquired by the Government and compensation. “The 20 complaints received were common in nature. Maximum cases around 12-13 were about compensation of plots at NH 33, for which once the fund is received, the payment will be made. There were some enquiries regarding mutation, for which the report has been asked. The problems were of my knowledge and there were no specific questions,” the DLAO said.
The teleconferencing was started by the district administration on June 11. More than 80 calls were received on the first day itself.
“Through this process, the public can directly get in touch with the officials regarding their problems and also inquire about the status of their complaints. This will also help in boosting the confidence of the people. There is a meeting chaired by the Chief Secretary every month and the schedule for the next two months of teleconferencing is already ready,” said Prabhat Shankar, District Public Relations Officer (DPRO), Ranchi.
This initiative of the administration is being advertisied through various social media platforms. There is also a proposal of addressing the ‘frequently asked questions’ (FAQ) through various print media houses.
“The response from the public has been very positive. We start advertising about the teleconferencing three days in advance so that people know which officials will be available. The main purpose of FAQ is not only to try and reach those who are unable to make calls but also provide answers for some generalised queries,” the DPRO further added.
The officials attending calls have to make a list of the complaints along with the name and contact details of the caller who will be given a feedback within five days about the status of their query.
