Gurugram Mahanagar Development Authority (GMDA) has launched an online service for registering complaints about faulty traffic lights in the city.

Residents can now register complaints about faulty traffic lights by visiting the GMDA website 'www.gmda.gov.in' and selecting "traffic light complaints" under Online Services. The development authority has kept an ambitious target of 4 hours for resolving complaints.

"Residents will have to do one-time registration before logging on and filing a complaint. Following the registration process, the User Name, Mobile Number & E-mail ID is required. Post-one-time registration, the user will have to identify the location of the faulty traffic light from the drop-down menu of the complaint form and submit the complaint," V. Umashankar, Chief Executive Officer (CEO) of GMDA said.

"On submission of the complaint, the user will get the compliant acknowledgement number and reference number on their registered mobile number. The complaint will be forwarded to the resolving agency," he said.

He added that the turnaround time for resolving the complaint is four hours from the time of making a complaint. Once the status of complaint has been changed from 'pending' to 'resolved' an SMS notification will be sent to the registered mobile number of the complainant.

GMDA officials said the online service will ensure a rapid and transparent complaint management system for faulty traffic lights in Gurugram. GMDA already offers online services for change of land use, water bills, building plan, occupancy certificates, stadium booking, water connection, new water drainage connection and water tanker.

With the objective of making Gurugram smart city the development authority aims to develop a vision for the continued, sustained and balanced growth of the Gurugram Mahanagar area by providing quality of life and reasonable standard of living to the residents through the generation of employment opportunities.

The agency is in a process to set up an Integrated Command and Control Centre (ICCC), CCTV Surveillance System integrated with intelligent traffic systems in its head office. "The GMDA has started installing CCTV cameras and the tender to set up the Integrated Command and Control Centre. It expects that in a year, it will set up an optical fibre backbone network within the GMDA boundaries," a GMDA official said.