MCG sanitation app gets 900 complaints

| | GURUGRAM
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MCG sanitation app gets 900 complaints

Tuesday, 12 March 2019 | Parvesh Sharma | GURUGRAM

The Swacchta app launched recently by the Gurugram Municipal Corporation (MCG) to deal with sanitation woes is getting a tremendous response. As of now, the app has received 900 complaints so far.

The app was launched by the civic body to allow citizens to submit their complaints relating to sanitation issues like garbage dumping, littering and public defacement.

Residents can upload pictures of problem areas and the corporation is bound to resolve the same within 48 hours. As per MCG records, 68 per cent of these complaints have already been resolved."With this mobile application, citizens of Gurugram can now flag garbage spots by clicking a photo and sending it to the MCG.

The mobile application is available on both iOS and Android and aims at the easy and effective waste collection with the help of citizens. The users can upload the app just type 'Swacchta app' on their mobile play store," said MCG Commissioner Yashpal Yadav.

The civic authority has employed several supervisors who will receive the information immediately and alert concern officials to take action on time. The MCG supervisors of the concerned place will get the time of 48-hours to get that area cleaned.

It may be noted that the MCG has started a special awareness programme urging people to download the app. So far, 12,169 people have downloaded the app with the maximum downloads of 265 being registered in a single day.

"We are getting the citizens response on the mobile app. The app users can also write their feedback whether they were satisfied with the action taken," Yadav, said.

The mobile app also has a notification facility once the complaint resolved the complainant will get a notification that their complaint has been addressed.

If the complaint is not addressed in two days, the superior officer concerned is intimated and the complaint reaches the commissioner within 10 days.

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