It was a horrible experience for thousands of daily commuters of Delhi Metro, travelling especially on the Yellow Line, connecting Samaypur Badli to Huda City Centre in Gurugram, who were stuck in a terrible situation on Tuesday after an Overhead Electricity wire (OHE) broke down at Sultanpur station which left many of them stranded on the tracks, platforms and inside the train without AC for more than one hour.
The train services on the section were badly hit around 9.32 am due to breakdown of the overhead wire (OHE) at Sultanpur station, leading to tripping of power supply in the section, said the Delhi Metro Rail Corporation (DMRC) official. The services on the section were operated on short loop from Samaypur Badli to Qutub Minar and Sultanpur to Huda City Centre and the train services were stopped from Qutub Minar to Sultanpur.
The passengers locked inside the stalled metro train coaches were without AC and were suffocating in the rush office hours, showed their wrath and frustration against DMRC on Twitter. The commuters shared pictures and videos of people walking on the tracks, overcrowded platforms and packed escalators and lifts.
A resident of North Delhi who daily travel from Yellow Line's Kashmere Gate to Patel Chowk Zakir Hussain, said, "First I had to wait for about 30 minutes to board the train after getting inside the train I got stuck in the train for nearly 40 minutes minutes. The AC inside the train was turned off and the people especially the senior citizens started feeling suffocation in the overcrowded train and had to eventually walk on the tracks to reach the platform."
"Please do something about the train of full of passengers. There is no AC and we are standing here without an update since more than 25 minutes. This is really tedious and scary," tweeted Titu Raj.
The technical glitch in the metro station has not only havocked the people inside the metro train and station, but also halted the road traffic especially from South Delhi to Gurugram via Lado Sarai, Qutub Minar , Chattarpur metro station, Sikanderpur and outside Ghitorni station. The roads were hugely affected after the services between Qutub Minar to Sultanpur were stopped for nearly four hours. DMRC introduced about 29 buses to bridge this gap and provide connectivity to the commuters between the Qutab Minar - Sultanpur affected section.
However the commuters took the twitter and asked DMRC and Delhi Traffic Police to help them rescue from the packed roads. "Huge traffic Jam between Ghitorni - Sultanpur your claimed bus service is also non-existent People are walking on road in search of transport in heat Do the needful," tweeted Kabhir Kadian who travelling towards Gurugram.
"I was stuck at INA for 20 minutes. Ultimately, I had to exit from the station and take an auto. There were no lights in the metro and people were suffocating. Delay due to technical issue is understood but basic requirements must be met," said Vipin Shukla.
Meanwhile, some passengers complained about the auto-rickhshawa and cab services for "charging exorbitantly" to travel between Qutab Minar and Sultanpur metro stations
"Stranded from past 3 hours due to #metro technical snag at yellow line. No cabs available, took e-rickshaw, shared auto and bus to reach Qutub Minar where people are stranded walking on the roads, autowalas asking for Rs 200 per person for three-four km ride," said Sangeeta Yadav, working with a private firm.
"Nobody is allowing entry at qutub minar . Total chaos. Police is just a spectator. Nobody is taking ownership. Why give people wrong information? Terrible management," tweeted Mayank Maheshwari, a twitter user.
Students travelling towards North Campus rued on the DMRC of getting late for their examination due to the snag. "Students are having exams today who will be responsible if they won't be able to give exam and late for the exam," said a DU student.
Without taking a step back, the DMRC also co-operated with the passengers and updated information regarding the status of the disruption and rectification on its its Twitter handle.