UPERC issues performance regulation draft

| | Lucknow
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UPERC issues performance regulation draft

Saturday, 12 October 2019 | PNS | Lucknow

The UP Electricity Regulatory Commission has issued a draft of performance regulation for enforcing standards of performance and efficiency of power distribution companies (discoms) in matters of redressal of grievances of the power consumers.

The discoms will have to compensate the power consumers for the delay in attending complaints. 

The ‘Standard of Performance Regulation, 2019’, once enforced, will ensure accountability of the discoms.

The draft, issued under the provisions of Electricity Distribution Code, 2005, a part of the Indian Electricity Act 2003, lays down minimum standards for redressal of grievances of the power consumers.

At present, the consumers have to run from pillar to post and also have to give bribes to the employees of UP Power Corporation Limited and its subsidiaries for rectification of works like voltage fluctuation, low voltage, meter reading and correction of inflated bills and other billing complaints, replacement of defective meters, enhancement of the connected load, replacement of transformer and faults in underground cable.

The power regulator will hold public hearing on the draft from November 11, during which all stake holders, including all categories of power consumers, can file their views, claims and objections. The stake holders can file their views by November 1.

As per the draft, the discoms will have to pay at the rate of Rs 100 per day in case of delay in rectification of voltage fluctuation, Rs 250 per day for delay in attending complaint of low voltage, Rs 200 per day in case of meter reading error and Rs 50 for complaints regarding the billing and Rs 150 for delay in replacement of transformer in rural and urban areas.

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