In a bid to offer rapid, reliable and world-class customer support to its customers, ride hailing major Uber on Monday launched Indias second "Center of Excellence" (COE) in Visakhapatnam which will create 500 jobs in the country.
Set up at a cost of $800,000, the new COE will provide specialised customer support for critical incidents that require immediate attention, by employing dedicated teams of solution-oriented, trusted experts to support millions of Uber customers in India, South Asia and APAC regions.
"With the launch of the second COE in India, we aim to reiterate our deep commitment to India by bringing safer and responsible mobility solutions to our riders. Through the new COE we plan to expand our global customer support footprint as well as aim to create new economic opportunities for the high talent in this country," Wen-Szu Lin, Senior Director, Community Operations for Asia Pacific, Uber, said in a statement.
The trained COE teams will respond to any urgent issue or incident that is reported to the company and will operate 24X7.
The global ride hailing giant launched its first India COE in Hyderabad in 2015.
It has over 1,000 employees providing critical regional and global customer support services to the Uber community of riders, drivers, eaters, couriers and restaurant partners.
The Vizag facility will be Uber's 12th COE, globally.