Visa companies are evolving to keep customers happy through tailor-made services to suit the changing requirements of applicants

International travel can entail some amount of anticipation but agencies have sprung up in different cities to smoothen the process, says Vinay Malhotra.

International travel often causes high levels of excitement and anticipation, even for frequent travellers. For travel agents, it means dealing with a large volume of visa applications and ensuring that their customers have a seamless experience.

To meet the growth in foreign travel, visa application centres have introduced services that are not only tailor-made to suit the changing requirements of applicants, but also simplify the application process, making it more convenient, exclusive, personalised, time saving and hassle-free.

It is here that companies like VFS Global have stepped in to make the process of applying for a visa simple and hassle-free. The services that they offer ensure that most applicants, irrespective of their schedules or location, have full access to a smooth and streamlined visa application services despite their round-the-clock commitments, or minimal access to metro cities, or wishing for additional support and paperless experience.

Vinay Malhotra., Regional Group COO, South Asia, Middle East and China, VFS Global, says, “The trust and reliability of a customer-focussed specialised travel agent still holds a very high premium, especially in countries like India. Due to this, travel agents are best placed to gauge and understand their customer’s unique requirements and can advise them appropriately on visas services that are best suited to their schedules and preferences.”

VFS Global offers travel agents a wide range of innovative and extremely useful services that smoothen the visa application process. Nevertheless, such services continue to be highly popular among applicants who are short on time and thus find the convenience of these services invaluable.

Popular among families travelling with children, corporates, and frequent fliers, VFS Global has invested in Premium Lounges designed exclusively for applicants seeking a comfortable visa application process delivered with a personalised touch.

The service includes one-to-one attention with a dedicated staff member, who will guide the applicants through the entire application procedure. The personalised services are offered for select countries at most VFS Global Visa Application Centres across India. Visa companies like VFS Global, visit the applicant’s preferred location to accept the visa application and enroll biometrics so that applicants do not have to visit the Visa Application Centre and can complete the process at home.

The service is quite popular because of the flexibility it offers to applicants  and is most often used by leisure travel groups and by applicants from Tier-2 cities not covered under the VFS Global’ s network of 17 cities, who find it difficult to travel to another city just for  completing their visa application process. Other groups who find this service beneficial are film personalities and crew, large corporate groups, and high net-worth individuals, who may find it inconvenient to visit the visa centres because of their busy schedules. These services are now available outside normal working hours for time poor applicants. Regional Group COO VFS Global.