Mohali adopts online public grievances redressal system to check corona spread

| | Mohali
  • 0

Mohali adopts online public grievances redressal system to check corona spread

Saturday, 01 August 2020 | PNS | Mohali

Mohali District Administration has decided to curtail footfall in government offices by adopting an online Public Grievance Redressal System.

Infirming this while chairing the core group meeting of officers, Mohali Deputy Commissioner Girish Dayalan asserted that in the best interest of public as well as public servants, it is mandatory that all avoidable influx of public to government offices be restrained.

“Directorate of Governance Reforms (DGR) Punjab has developed a Public Grievance Redressal System (PGRS) which is an integrated system for grievance redressal pertaining to all government departments via a single technology interface. So, as far as possible, complaints would be entertained online through PGRS,” he said. 

Sharing the details of PGRS, Assistant Commissioner (Grievances) Harkirat Channe informed that PGRS is accessible to citizens via four modes — web, mobile, Sewa Kendra and a Call Centre. Using online portal of PGRS, an aggrieved citizen can conveniently file a grievance and receive an assured response to his complaint, she said. 

She said that earlier every department had its own grievance redressal mechanism without a standardized workflow for redressal and no defined timeline for resolution and accountability.

“In contrast, the PGRS has a clear, standardized workflow for grievance redressal. It assigns timelines to each officer in the workflow for resolution of grievance, enables citizens to submit their feedback on the resolution provided and allows for escalation of grievances to higher authorities,” she said.

Sunday Edition

REal estate in the times of Corona

09 August 2020 | Sush Clays | Agenda

Astroturf | Know self for a better future

09 August 2020 | Bharat Bhushan Padmadeo | Agenda

Tackling Covid in the capital

09 August 2020 | Miniya Chatterji | Agenda

Best to redefine your career goals

09 August 2020 | Karan Verma | Agenda

India no more ‘soft state’ under Modi’s leadership

09 August 2020 | KK SRIVASTAVA | Agenda

'I'm a storyteller, medium doesn't matter'

09 August 2020 | Shalini Saksena | Sunday Pioneer