The Transport Department of the Delhi Government is all set to conduct one-month final phase of trial of the contactless e-ticketing app ‘Chartr’ in all 2,990 buses of ‘Delhi Integrated Multi-Modal Transit System’ (DIMTS) Ltd from Monday.

The service was launched in August 2020 and scaled up in the wake of the Covid pandemic. The trial would cover all the routes of DIMTS buses. In the last week of February, the trial of this app was extended to all 3,760 DTC buses till March 31st.

The trial is being conducted by a special task force constituted for this purpose by the minister which consist of expert members from the transport department, Delhi Transport Corporation (DTC), Delhi Integrated Multi-Modal Transit System Ltd. (DIMTS), Indraprastha Institute of Information Technology (IIIT-D) and World Resources Institute (WRI). The mobile e-ticketing App has been developed with the technical support of IIIT-Delhi, a senior Delhi government official said.

E-ticketing in DIMTS was started in August last year on route number 473. The total number of buses increased to 550 thereafter in a phased manner. In DTC, the trial of this online ticketing app was started in September last year on route 534 in Gazipur and Hasanpur depots. It started in a total of 35 buses from both depots.

After the success in these depots, e-ticketing was scaled in all depots of DTC in a phased manner. Currently, e-ticketing is live on a trial basis in all buses and routes of DTC. The trials also included exhaustive passenger surveys, to ensure maximum commuter- friendliness of the App. 

The total daily ticket booking through ‘Chartr’ app is around 10,000 per day. In the last 10 days, the ticket count through this app has witnessed a 10 per cent day on day increase.