UP CM strengthens feedback system

| | Lucknow
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UP CM strengthens feedback system

Thursday, 11 February 2021 | PNS | Lucknow

In a good news for Uttar Pradesh residents, if their grievances are not attended to or heard properly at local levels, they may lodge their complaints directly at the Chief Minister Helpline number (1076) as the CM has further strengthened the feedback mechanism.
Uttar Pradesh Chief Minister Yogi Adityanath, at a high-level meeting on Wednesday, issued stern directions in this regard. His brief is simple — the tehsils and police stations of all the districts should be sensitised enough to redress the woes of the poor, otherwise the officers will be taken to task and the DMs & SPs of the districts concerned will be held accountable for the lapse. Furthermore, if the complainants are not satisfied with the redressal, they may approach the CM helpline, he said.
The CM helpline, which started functioning from February 13, 2018, is manned by 250 personnel who receive about 35,000 calls everyday. The complaints received from the CM helpline are forwarded to different departments where they belong to. A proper feedback system is in place to monitor the status of complaints with the instructions that the aggrieved person should be asked about his or her satisfaction level.
Out of a total of 44.8 lakh complaints lodged at the CM helpline, more than 35 lakh have been disposed of so far.
During Covid times, the CM helpline did wonders in terms of receiving queries about shelter homes, status of migrants, distribution of foods etc. In fact, the local public representatives, DM offices, ASHA workers and corporations were all integrated into the system to provide relief to the complainants.
According to an official spokesperson, the chief minister, acting on some feedback, sounded strict on the fact that all the aggrieved people in the state should be heard in a proper manner and that the satisfaction of the citizens should be the only criterion.
He is of the view that if a large number of persons come to lodge their grievances at the CM helpline, it clearly means their woes are not being addressed at local levels.  He asked his officials to be sensitive about the complaint redressal mechanism.

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