The chief minister Pushkar Singh Dhami has said that good governance should be visible at the lowest level of the state administration. He directed the officers to ensure that they reach out to the last person standing on the social strata to solve his problem. Dhami made these observations while undertaking a meeting of the senior officers of state administration on good governance. He said that a roster of Tehsil days should be made and the multipurpose camps should be organised on a regular basis. Dhami said that the complaints of the people should be disposed of promptly in these camps and Tehsil days.
Dhami said that the quality disposal of the complaints lodged on the CM helpline number 1905 and Apani Sarkar portal should be done and the pendency level should be brought down. On a stern note the CM said that the responsibility of the officers concerned would be fixed in cases of higher pendency. The CM said that the administrative process associated with the general public should be made as simple as possible and unnecessary formalities should be removed. He directed that the secretary level review of the complaints should be done on every Monday of the week. Dhami said that the additional chief secretary Radha Raturi should review the social welfare and health departments separately.
Dhami stressed that the role of field officers is important in delivering good governance and said that the District Magistrates (DM) should work as an efficient team leader. He suggested that more and more services should be added in the Apani Sarkar portal and added that there is a need to strengthen the ‘Right to Service’. Dhami curtly told the officers that clear decisions should be taken in the high level meetings and their implementation time should be fixed. He ordered that a work plan for providing necessary services at the homes of the general public should be prepared and initially the project should be operated as a pilot project.
Dhami said that a ‘No meeting day’ should be fixed in a week in the secretariat and on this day the officers should meet the visitors in their offices.
Dhami suggested that the senior officers should visit the government schools from time to time and encourage the students to work hard to achieve their goals in life. He said that good governance is possible only when everyone improves his/ her behaviour and everyone becomes sensitive towards public issues. The CM said that the service of people should be our mission and the special emphasis should be laid on the outcome of the projects. He said that focus should be on increasing revenue by taking austerity measures. Dhami said that Prime Minister Narendra Modi has not only talked about ‘minimum government maximum governance’ but has effectively implemented it’ and Uttarakhand needs to work in this direction. He opined that the CM helpline 1905 and 1064 needs to be made more effective. Dhami said that the complaints and issues should be solved at the level to which they belong and there is a need to increase inter departmental coordination.
The chief secretary Sukhbir Singh Sandhu, additional chief secretary Radha Raturi, principal secretary R K Sudhanshu, secretaries Shailesh Bagoli, R Meenakshi Sundaram, Nitesh Jha, Radhika Jha, Dilip Jawalkar, ITDA director Amit Sinha and other senior officers were present in the meeting. The district magistrates of all the districts barring Champawat also attended the meeting virtually.