Haryana  Chief  Minister Manohar Lal Khattar on Wednesday said that no government or its administration can claim to be accountable and responsive unless it has an efficient and effective grievance redress mechanism.

He said that the sole purpose behind launching the Jan Samvad portal, Nagar Darshan, Gram Darshan portal, and CM window is to ensure that the voice of our citizens reaches us.

"Unlike previous governments, we have a  different way to work and serve the people. We believe in reaching out to the last mile citizens, asserted Khattar Lal while chairing a meeting with the Administrative Secretaries here.

He said that having a robust grievance redressal mechanism is the benchmark of any transparent government. To achieve this benchmark, the Jan Samvad portal has been launched. Further, ensuring complete satisfaction of the complainant should be the main focus of any Administrative  Secretary while scrutinizing any complaint received on the portal, added the Chief Minister.

Reviewing the redressal of the complaints received on the Jan Samvad portal, the Chief Minister said that having a user-friendly grievance redress mechanism is part and parcel of any government and its administration.  He said that Jan Samvad Portal should become a key platform for the complainant to get an easy solution to their grievances.

Khattar said that in the Jan Samvad, people have shared with him that they used to give several copies of their written complaints to various public representatives, but their applications used to get misplaced. "Understanding this dilemma, we have launched the Jan Samvad portal so that no complaint goes unnoticed. Under this new IT setup, information regarding the written representation given by the people is digitally recorded on this portal and submitted to the concerned departments for further action," he added.

The CM said that when a complaint or demand is submitted on this portal, the information is sent to the complainant through SMS. Following that, information regarding the action being initiated by the respective department and officer is also sent to the complainant via SMS.  Directing all the Administrative Secretaries, he said that the officers should check the Jan Samvad portal every day and review how many complaints registered under their departments have been resolved.

Additional  Principal  Secretary and Director General,  Information  Public  Relations, Languages and Culture  Department,  Dr. Amit Agrawal apprised the Chief Minister that till now, 8093 complaints or demands have been registered on the portal out of which, 6642 have been already marked to different departments.  Dr. Agrawal further apprised the Chief Minister that all the mandatory changes and upgrades discussed in the previously held meeting have been made so as to ensure the smooth functioning of the portal. Chief Secretary, Sanjeev Kaushal and top officers in the government were present in the meeting.