Ziqitza Healthcare Ltd (ZHL), inaugurated its new call centre at Capital Mall, Bhopal on Wednesday. Minister of State for Health & Family Welfare, Tulsiram Silawat, graced the occasion.
The new call centre has faster and better facilities with seating capacity with an increased seating capacity from 100 to 145 seats, and dispatches up from 7000 to 7500 per day.
The new Call Centre boasts of PRI lines with 360 channels as opposed to the earlier 270 channels, eight servers that can cater to more calls. With the new servers 180 calls can be attended simultaneously, enabling servicing of more emergencies.
The new GPS systems are enabled with alerts to control in case of any on-field emergencies and the monitoring team has been upgraded to improve operational efficiency.
On the occasion of the inauguration, Jitendra Sharma, Project Head, Ziqitza Healthcare Ltd also expressed his views.
Notably, Madhya Pradesh NHM is the first in the country to integrate all the emergency services into a single
DIAL 108 service. Ziqitza Healthcare operated call centre receives and serves above three lakh (Jan ’20 call served – 3,27,589) emergency calls every month and till now we have served over 1.3 crore people across various services.