In a shocking mid air discovery, an Air India passenger has complained of finding a cockroach in an omelette served onboard the flight from the national Capital to New York, with the airline saying the matter has been taken up with the catering service provider for further investigation. The incident occurred on flight AI 101 on September 17, 2024, and was reported by the passenger on social media platform X. The incident has raised concerns about food safety standard prompting Air India to review its catering protocols.
This is the second incident of a potentially dangerous foreign object being discovered by passengers in meals served on Air India flights over the past four months.
In the statement, the spokesperson said the airline is concerned about the experience of the customer in the said instance and has taken it up with the catering service provider to investigate further.
“Air India works with reputed caterers who supply to leading airlines globally and have stringent SOPs (standard operating procedures) and multiple checks to ensure quality of meals served to our guests. We are concerned about the experience of the customer in the said instance and have taken it up with our catering service provider to investigate it further,†the spokesperson said in a statement.
“We will take necessary actions to prevent any recurrence of such instances in future,†the spokesperson said.
In a post on X, the passenger said a cockroach was found in the omelette served on the flight from Delhi to New York. “My 2 year old finished more than half of it with me when we found this. Suffered from food poisoning as a result,†she said. The passenger also shared a short video and pictures of the food items served during the flight. She tagged Air India, aviation regulator DGCA and Civil Aviation Minister K Rammohan Naidu in the post.
In June, a passenger flying to San Francisco from Bengaluru on an Air India flight had found a blade-like metal piece in one of the meals served to him.
