Uttar Pradesh Real Estate Regulatory Authority, for ensuring accountability of the real estate promoters, has issued fresh guidelines directing the promoters to provide name, designation, mobile phone number, e-mail address, residential address and office address of the person authorised for correspondence.
The promoter has to ensure an arrangement to receive calls and provide appropriate answers to the callers calling on the contact number that has been provided.
UP RERA Chairman Sanjay Bhoosreddy said here on Monday that it was brought to the notice of the authority that the mobile numbers provided by some promoters at the time of project registration were non-functional/not in use and were switched off. Some cases were also received in which either no one picked up the call on the mobile number provided or a suitable response was not given during the conversation.
Bhoosreddy said UP RERA had issued new guidelines to promoters to ensure uninterrupted communication with their stakeholders, especially buyers of the flats and residential units. He said the real estate promoter would have to ensure an arrangement to receive calls and provide appropriate answers to the callers calling on contact number – either of promoter himself or his representative – that has been provided by the promoter for correspondence to RERA and consumers/buyers. If a helpline number has been provided in any project, then the promoter should ensure that the number remains active and arrangements are made to provide proper response to the consumers/buyers without any delay.
Apart from this, UP RERA has directed promoters to provide name, designation, mobile phone number, e-mail address, residential address, office address etc. of the person authorised for correspondence with the regulatory authority.
UP RERA has made it clear that the correspondence made by the representative/officer authorised by the promoter organisation would be valid and no other person would be considered. For this, a form has been provided on the UP RERA portal, www.up-rera.in, to provide appropriate information on the dashboard of the promoters and promptness is expected from the promoters in this matter.
Bhoosreddy said that the promoters were important stakeholders in the real estate sector and their accountability and availability as developers was important in Uttar Pradesh.
“It is mandatory and very important for RERA and customers/buyers. Correspondence via authorised person/officer of promoters is a matter of credibility and gives assurance of official communication,” he said.
