The role of emotional intelligence

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The role of emotional intelligence

Friday, 03 May 2024 | Sakshi Sethi

The role of emotional intelligence

The mastery of emotions is a pivotal factor in shaping success and fulfilment

In a busy world, as individuals navigate through various personal and professional challenges, their ability to understand and manage emotions plays a critical role in determining success, well-being and overall fulfilment. It is the emotions that shape how individuals interact, communicate, lead and innovate, thereby ultimately driving organisational success and fostering a positive work culture. Often it is found that much of an individual’s behaviour is the result of emotions. However, these emotions are not a great guide to how one should behave in challenging situations. That is why identifying and working through them helps make better decisions. Feelings and needs are intertwined and knowing one helps an individual understand the other. it is the feelings that are the gateway into what health needs are thereby, promoting the individual to take appropriate action and enabling the self to grow and heal. If one is not in touch with their feelings, one may end up not knowing what they need which may further lead to indecision or emotional outbursts and the same is being faced in today’s scenario be it the corporate world or the world of education.

The importance of emotional intelligence cannot be overstated in this fast-paced and interconnected world. At the workplace, what forms the utmost need is the combination of self-awareness, emotional intelligence, effective communication and a supportive work environment. By implementing such strategies, organisations can foster a culture where employees feel empowered to manage their emotions positively, leading to increased productivity, job satisfaction and overall well-being. Emotional intelligence positively correlates with job satisfaction. Employees with higher emotional intelligence are more satisfied with their jobs, as it fosters purpose, belonging and commitment.

Employees with high emotional intelligence excel in interpersonal relationships, conflict resolution and adaptability, while emotionally intelligent leaders inspire trust, motivate teams and cultivate a positive work environment. By promoting emotional well-being, organisations optimise employee performance and achieve better business outcomes. Recognising the importance of emotional well-being, organisations implement initiatives to support employees’ mental health be it wellness programmes, counselling services or flexible work arrangements. Stress-reducing activities, workload management, work-life balance and emotional validation can reduce absenteeism, turnover and healthcare costs, promoting a healthier and more resilient workforce.

Organisations should look for silver linings or alternative perspectives that can help reframe the situation in a more positive light, for emotionally intelligent employees can bounce back from failures, learn from setbacks and thrive in the face of uncertainty. By practicing self-compassion, focusing on strengths and investing in ongoing learning and skill development to enhance competence and confidence, can an individual effectively manage challenging emotions in the workplace and foster a more positive and productive work environment.

Remember, a workplace that acknowledges and supports the emotional needs of employees can promote mental health, reduce stress and prevent burnout. Emotions are not only inevitable but the most essential ingredient in the workplace. Recognising them and then cultivating them can lead to a more engaged, collaborative and resilient workforce which will ultimately contribute to the organisation’s success and sustainability.

(The writer is an educator; views are personal)

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