Man books ticket through Goibibo, yet finds no flight!

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Man books ticket through Goibibo, yet finds no flight!

Monday, 05 February 2024 | Ubachak Mohanty | BALESWAR

 A passenger who booked an air ticket  through a prominent agency  for  Indore from Bhubaneswar with his spouse allegedly  suffered a lot of mental agony. He alleged  that not only did he suffer a lot of harassment, he also bore financial losses.


The aggrieved, Pradipta Kishore Sahoo , a native of Ranipatna under Baleswar town, has lodged an FIR with the Airport police against the booking agency He further said that he would lodge a complaint with the  Ministry of Civil Aviation as well DGCA and  Consumer Redressal forum.


According to Sahoo, a development officer of LIC, he wanted to fly to Indore on January 19  with his spouse to attend an official  meeting at that place through the booking agency Goibibo on January 3 .

The ticket  for two passengers was booked against Rs 18,000. The  PNR 57NNCR was generated for an Air India flight.


The PNR showed the flight of Air India ETD from Bhubaneswar airport was 8.15 hours with ETA 10.45 hours. Further, after a layover at Delhi, another flight  would leave for Indore with ETA and ETD 14.30 hours and 16.05 hours, respectively.


“To my utter shock I found there was no Air India flight in the scheduled time when I showed my PNR ticket at the counter. Although the PNR was showing the  journey from Delhi to Indore, the Air India staff at Bhubaneswar refused to entertain me on the PNR. Further, on their advice, I called the customer care of Goibibo. From the customer care also  no solution was received although I requested them to arrange my  trip by any flight up to Delhi. They just stated that it was beyond  their purview," complained Sahoo.


"After  facing harassment from all corners  and finding no solution, I booked a ticket for Indore via Kolkata against Rs 42,000  for two tickets  on January 20. Although I could reach on January 20 yet I missed  the first day programme. Although the customer care of Goibibo assured me of refunding  my amount against the not-available ticket, so far  they didn’t refund ,” said Sahoo.


“Regarding the issue I lodged an FIR with Airport police. Further I would take up the matter with the Ministry of Civil Aviation and DGCA. I would also initiate a case against the company in the Consumer Redressal Forum,” he warned.        

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