VFS Global, a global leader in visa and consular services, has launched an innovative AI-powered chatbot to provide enhanced customer support for UK visa applicants across 141 countries.
Developed by VFS Global's AI Centres in India, the UAE, and Germany, this cutting-edge solution leverages Generative AI technology to deliver human-like, conversational support to applicants seeking information about their UK visa applications.
The AI-powered chatbot is designed to cater to diverse audiences by effectively responding to both voice and text inputs. This ensures that travellers from around the world can easily access the assistance they need in a manner that feels both natural and intuitive.
Jen Vidler, Deputy Director, Cross Cutting Service Operations, Visa, Status and Information Services, Customer Services Group, UK Visas and Immigration, said, "The rollout of VFS Global's AI-powered chatbot demonstrates our continued commitment to ensuring our visa services are accessible, efficient and meet the needs of all customers. Providing instant access to accurate information about the visa application process will ensure we continue to offer the best service to our customers."
Zubin Karkaria, Founder & Chief Executive Officer, VFS Global, added, "Technology and innovation have always been the cornerstones of our operations at VFS Global, and we are pleased to launch this AI-powered information solution which will significantly enhance the visa application experience for our customers travelling to the UK from across the globe. We are developing a range of AI and digital technology driven products to drive the next transformation in visa and consular services for our Client Governments and customers. We remain deeply committed to the responsible development of AI in accordance with the policies and requirements of our client governments."
Powered by advanced Generative AI, the chatbot provides responses that mimic human conversation, fostering a more engaging user experience. The chatbot is fine-tuned to deliver accurate, country-specific details tailored to the needs of UK visa applicants.
The system identifies and masks any Personally Identifiable Information (PII), ensuring that no sensitive data is stored or shared.
