Telecom regulator Trai has served a showcause notice to Airtel over the blackout faced by some of its DTH customers during the switchover to the new tariff regime, sources said.
The showcause notice was issued by Telecom Regulatory Authority of India (Trai) earlier this week, and Airtel has been given three days time to respond, they told PTI.
When contacted, an Airtel spokesperson said a few customers may have experienced delays in provisioning of channels, owing to a massive surge in last minute requests during migration, and that the service provider remains committed to ensuring compliance with all regulatory norms.
Trai has unveiled the new tariff order and regulatory regime for the broadcast and cable sector, which would pave the way for consumers to opt for channels they wish to view, and pay only for them.
It had said every channel should be offered a la carte, with a transparent display of rates on electronic programme guide.
The new framework came into effect from February 1.
In a statement on Wednesday, Trai said it had “received information that while migrating consumers, one large service provider has caused blackout on the TV screen of a few thousand subscribers”.
