In a bid to decentralise the public grievance redressal system in the State, deputy commissioners of all the districts have been asked to solve public issues at the district level by interacting with the people. The Ranchi district administration today began the exercise by deputing two senior administrative officers for interacting with people.

People may not have to run to government buildings for getting their pleas heard. One can directly contact concerned officials in a hassle-free way.

Additional Collector Satyendra Kumar listened to the complaints of people on telephone in the first slot from 11 am till 1 pm. Queries and complaints related to revenue, disaster management, land holdings, issues on cancelled admissions etc. were received during these hours.

Kumar talked to 36 people in an hour and listened to their complaints. He also took steps for curbing these issues. When asked about the response of this initiative, he said, “The response is very good as I received a total of 57 calls in two hours on land related issues, mutation, issues related to online receipts and pending compensation”.

In addition to this the Additional Collector (Naxal), Rajesh Barwar, talked to people on issues including naxal violence, certification like caste certificate, income certificate and domicile related ones from 2 pm to 4 pm.

“We have taken the phone numbers of the people who have filed the complaints so as to inform them about the status of their queries from time to time. During these hours a total of 15 to 16 calls have been received by us related to naxal violence, pension and income certificate related issues”, said Rajesh Barwar.

Two slots have been assigned for this purpose. Both the slots will be active for two hours each. “This complaint redressal system will take up the complaints of the people of one district at a time and this will go on for a period of around three months”, said Animesh Nachiketa, APRO, Ranchi.