nDelhi International Airport Ltd (DIAL) has been adjudged as a global 4-Star Airport and ascribed as the best Airport in India and Central Asia in 2019 'Skytrax World Airport Awards', the official said.
The award was conferred to Delhi Airport in an award ceremony organised by Skytrax in London on March27th 2019. The award was received by CEO of DIAL Videh Kumar Jaipuriar.
Speaking on the occasion, Jaipuriar said, "The collaboration of various agencies working at the Airport has enabled it to achieve this unique feat. In the last one year, we have undertaken series of initiatives including retail refresh at T1 and T3, commencement of T2 as full-fledged terminal, more immigration counters and various technological interventions,".
Edward Plaisted, CEO of Skytrax said, "To receive this global 4-Star Airport rating is a truly fabulous achievement. Customers look for comfort, convenience and consistency in their airport experience
and following the in-depth audit of IGIA, we found that these items are being well delivered and their standards meeting requirements for 4-star rating."
The Skytrax airport ratings are based on a comprehensive analysis of over 500 product and service items across the airport customer experience. The criteria include key items of process efficiency, terminal comfort and cleanliness, passenger facilities and staff service, stated a release issued by DAIL.
It said that the product assessment includes features such as seating, power options, Wi-Fi, washrooms, food and beverages and all front-line facilities. Service ratings cover both official staff as well as more general airport staff.
The world airport star reating program is a global quality-evaluation-system for the Airport industry. It uses a direct and professional analysis of airport's product and service quality standards.