‘MLCP facility to enhance passenger experience at IGIA’

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‘MLCP facility to enhance passenger experience at IGIA’

Thursday, 18 August 2022 | Staff Reporter | NEW DELHI

To enhance the airport experience of passengers arriving at the forecourt area of Terminal 3, the Delhi Airport on Wednesday announced that all private and commercial vehicles would drive through the Multi-Level Car Parking (MLCP) area to pick up the passenger.

According to the statement released by the Delhi International Airport Limited (DIAL), currently, private and some commercial vehicles wait in Lane 3 of Terminal 3 forecourt to pick up the arriving passengers. "The decision to shift cars from Lane 3 of Terminal 3 forecourt to the MLCP area has been taken to enhance the passenger experience for the arriving passengers at the forecourt area of T3," it read.

"Under the new traffic movement plan, DIAL has made the first 15 minutes of parking for all private vehicles at the MLCP free for picking up the passengers and exiting the MLCP parking area.

After this,  parking charges would apply. However, the commercial vehicles will be charged as per the applicable parking rates in Lane 3," the statement said. "Passengers and their family members reaching the airport will be guided through signage and barriers at the entry to Lane 3 for hassle free-parking.

DIAL will deploy Raxa Guards, who will help direct these vehicles to reach the MLCP. Additionally, passengers can also get updates through Delhi Airport's social media handles," it said.

 "The MLCP has sufficient area for pick-up and helps the passengers commute further from the airport. The MLCP has all the facilities like F&B counters, ATMs, washrooms, baby care room, waiting lounge, mobile charging stations etc. The MLCP has been set to provide a safe and controlled parking/pick-up experience to passengers," the statement further read.

On the occasion, the CEO of the Delhi Airport, Videh Kumar Jaipuriar said, "Delhi Airport is continuously working to provide a convenient and safe airport environment for arriving passengers. Hence from now all arrival pick-up vehicles for passengers will need to go to the MLCP at Terminal 3. The MLCP provides a clean and systematic arrangement along with multiple passenger facilities and amenities for pick-up and parking.”

“Adequate staff and signage have been deployed across the terminal building and approach road to guide the people to ensure a hassle-free experience. This plan will further enhance the passenger experience for the arriving passengers at Terminal 3 of Delhi Airport," Jaipuriar added.

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