The burden on Haryana Chief Minister Grievance Redressal and Monitoring System (CM Window) is set to reduce as it will work in coordination with the Right to Service Commission from now onwards.
The Chief Commissioner of the Commission, TC Gupta said that out of the complaints received at the CM Window, numerous complaints are related to the Commission. Thus, the workload on the CM Window is bound to reduce to a great extent in a few months as the Commission will now dispose of the complaints coming to the CM window within the stipulated time frame, he said.
He said that at present, 546 service related to 38 organizations of 31 Departments come under the purview of Right to Service Commission. Out of these, 277 services are available online through Antyodaya Saral Portal while 269 services are being provided offline.
Chief Minister Manohar Lal Khattar has directed the heads of various departments to ensure digitization of the remaining services at the earliest, he said.
Gupta expressed hope that within the next three months all the departments will make their respective notified services online.
Notably, more than nine lakh complaints have been received so far on CM window.
The Chief Commissioner of the Commission informed that the Chief Minister has launched the Auto Appeal software 'AAS' for the services coming under the Right to Service Act on September 1. With the introduction of this system, if the work is not done on time, the appeal will move to appellate Authority Automatically.
He said that most of the people hesitate to appeal to even after the stipulated time period has elapsed. Thus, instead of appealing, they wait for their work to be done. However, with the introduction of 'AAS', the applicant will be able to choose the option of auto appeal at the time of applying for any service. Besides this, if the application is rejected due to some reason, he/she can also appeal later through the helpline, he added.
