Now no need to get confused while making railway-related queries as the Railways has merged all helpline numbers with the ‘Rail Madad’ helpline number for passengers’ convenience.
The helpline number 139 has taken over all the existing helpline numbers in railways, making it easy for the passengers to remember this number and connect with the Railways, an official release stated on Saturday.
The single number 139 will be used for making all inquiries and lodging grievances during travel.
The zonal railways would not proliferate any new helpline number or grievance number other than 139, the release said. The new number would provide integrated services to rail users, who can dial only 139 for security, general complaints, catering and vigilance.
With introduction of the new number, the existing helpline numbers dedicated to specific purposes would be discontinued.
The number 139 would be available in different languages and would be based on IVRS (Interactive Voice Response System).
All mobile phone users can access to call on 139.
“The user just call, send an SMS for all basic enquiries of train running and reservation-related enquiries like PNR Status, Ticket (General & Tatkal) availability, Train Arrival, Departure, Diverted &Cancelled Schedules, Seat availability, Ticket Cancellation, Fare, Destination Alert, Wakeup Call; issues of on-board services and Security related issues, etc,†the release said.
