Ahead of the looming February 1 deadline for switchover to the new broadcasting regime, telecom regulator Trai has asked DTH operators to honour pre-paid commitment on ongoing long-duration packs, if customer wishes to continue with them.
The advisory being sent out to operators assumes significance as the deadline for migration to the new tariff regime for broadcasting and cable services is just hours away and there have been reports that some DTH players are nudging customers with long duration packs, to choose channels under the new framework, without offering them the option to continue with their plan.
Telecom Regulatory Authority of India (Trai) Chairman RS Sharma told PTI that there is no change in February 1 deadline for migration to the new tariff regime for broadcasting and cable services.
Sharma said he is “confident” of a smooth switchover on the stipulated day without any inconvenience to customers.
“Where customers have already exercised their choice and decided to move to the new framework, if they have long or short duration packs, it (the payment made) will get adjusted. In those cases where people have not yet migrated and they have a long or short duration plan already on, the regulation clearly states that customers have the choice to continue with it, till the plan expires,” Sharma said.
