The national Capital will have a unified complaint number for waterlogging-related issues to streamline grievance redressal ahead of the monsoon.
The New Delhi Municipal Council’s (NDMC) 311 helpline would serve as the single complaint number across the city for waterlogging issues. PWD Minister Parvesh Sahib Singh Verma announced on Monday the Government is close to adopting unified helpline number ‘311’ for registration of civic complaints related to New Delhi Municipal Council (NDMC), Municipal Corporation of Delhi (MCD), Delhi Development Authority (DDA), Public Works Department (PWD), Delhi Jal Board (DJB), and Flood Control departments.
This comes after he visited the NDMC Control and Command Centre that currently operates the 311 helpline for the 42 sq. km area under its jurisdiction.
The new setup is being developed specifically keeping the upcoming monsoon season in mind. Whether it’s waterlogging, broken roads, choked drains, or overflowing sewers, citizens will no longer have to run from one department to another for redressal.
The move is expected to not only speed up grievance redressal but also increase transparency and departmental accountability. Every complaint will be logged in a central system, monitored and linked to a responsible officer.
“Our vision is ‘One Delhi, One Number’. Citizens will no longer need to worry about which department is responsible for their issue. They simply have to call 311, and the complaint will be redirected to the appropriate department immediately,†said the Minister.
The PWD Minister informed that a joint meeting of all concerned departments will be held within the next two to three days. This meeting will finalise the operational structure of the Command Centre, deployment of departmental representatives, accountability systems, and technical integration.
Verma also stated that CCTV cameras will soon be installed in all areas prone to waterlogging, especially where no surveillance infrastructure currently exists. This will enable real-time identification of issues and prompt on-ground action by relevant departments.
During his inspection, the minister emphasised that the NDMC Control and Command Centre will now become the central hub for all major civic departments in Delhi. During the monsoon, the centre will operate 24x7, ensuring real-time tracking and resolution of every complaint. Monitoring officers from each department will be stationed at the centre to work in coordination.
To tackle waterlogging more efficiently, the Minister announced that all pumping stations across the capital will be upgraded with automated systems.
This will accelerate water drainage and provide technical support to field teams at all levels.
“This entire arrangement has been created with one purpose — to ensure that the public doesn’t have to run around from department to department. Our goal is not just to register complaints, but to ensure they are resolved in a timely and accountable manner,†Verma said.
Through the 311 helpline and unified Command Centre, the Delhi Government is strengthening its model of digital, transparent, and efficient public service delivery. This initiative will provide much-needed relief to citizens during the monsoon and also mark a significant step toward Delhi’s smart city ambitions.
